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We're still the same Jacqueline & Edward, we've just got a new look.
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Last Updated On 07-Mar-2024
This Privacy Policy describes the policies of Jacqueline & Edward Ltd., 6 Highcliffe Court Greenfold Lane, West Yorkshire LS22 6RG, United Kingdom of Great Britain and Northern Ireland (the), email: enquiries@jacquelineandedward.com, phone: 07792171847 on the collection, use and disclosure of your information that we collect when you use our website ( www.jacquelineandedward.com ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
Information We Collect:
We will collect and process the following personal information about you:
Name
Mobile
Address
Payment Info
How We Use Your Information:
We will use the information that we collect about you for the following purposes:
Marketing/ Promotional
Enforce T&C
Processing payment
Support
Administration info
Manage customer order
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.
Retention Of Your Information:
We will retain your personal information with us for 90 days to 2 years after user accounts remain idle or for as long as we need it to fulfil the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.
Your Rights:
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at enquiries@jacquelineandedward.com. We will respond to your request in accordance with applicable law.
You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at enquiries@jacquelineandedward.com.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
Cookies Etc.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.
Security:
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Grievance / Data Protection Officer:
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Jacqueline & Edward Ltd., 6 Highcliffe Court, Greenfold Lane, Wetherby, LS22 6RG, email: enquiries@jacquelineandedward.com. We will address your concerns in accordance with applicable law.
What are Cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Where required by applicable law, we will obtain your consent before we place any cookies on your device that are not strictly necessary for the functioning of our Websites.
Cookies set by the website owner Jacqueline & Edward Ltd are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.
Why do we use cookies?
We use first party and third party cookies for several reasons. Our first party cookies are required for technical reasons in order for our Websites to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other first and third party cookies also enable us to track and target the interests of our users to enhance the experience on our Websites. Third parties also serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below.
The types of first and third party cookies served through our Websites and the purposes they perform are described below. Please note that the specific cookies served may vary depending on the specific Website you visit. You can find details of the particular cookies that are served on each Website, and of any parties serving third party cookies, on the Cookie Preference Center on the Website banner. We encourage you to interact with different categories of cookies and adjust your preferences. Visitors without access to this functionality can use their browser settings to control how cookies are set on their devices. However, blocking some types of cookies may impact your experience of the Websites and impair the services we are able to offer. You can find more detailed information about how to control cookies later in this policy.
We use cookies on this site in four main ways:
Third party cookies
We use several third-party services to add interaction and enhance the user experience, the cookies they set are listed below along with information on how to opt-out of them.
You could also use a private browser like Chrome’s Incognito Mode or Firefox’s Private Browsing feature. Finally, there are several browser add-ons like Ghostery or BetterPrivacy that can help you opt-out of tracking across the web.
We use Google analytics to analyse how our site is being used to improve user experience. All data sent to Google analytics is completely anonymised. You can opt-out directly through Google analytics.
|
Cookie name |
Description |
|
_gid |
Keeps an entry of unique ID which is then used to come up with statistical data on website usage by visitors. It is a HTTP cookie type and expires after a browsing session. |
|
_gat# |
Enables Google Analytics regulate the rate of requesting. It is a HTTP cookie type that lasts for a session. |
|
_ga_# |
Used to distinguish individual users by means of designation of a randomly generated number as client identifier, which allows calculation of visits and sessions |
|
_ga |
It records a particular ID used to come up with data about website usage by the user. It is a HTTP cookie that expires after 2 years. |
|
IDE |
Used to measure the conversion rate of ads presented to the user. Expires in 1.5 years. |
|
test_cookie |
A session cookie used to check if the user’s browser supports cookies. |
|
#collect |
Sends data such as visitor’s behavior and device to Google Analytics. It is able to keep track of the visitor across marketing channels and devices. It is a pixel tracker type cookie whose activity lasts within the browsing session. |
|
Cookie name |
Description |
|
_fbp |
Facebook tracking pixel used to identify visitors for personalized advertising. |
Hotjar
We use Hotjar cookies to track user interactions with the site, they are responsible for displaying the correct content to your visitors without personally identifying anyone.
|
Cookie name |
Description |
|
_hjSessionUser_{site_id} |
• Set when a user first lands on a page. •Persists the Hotjar User ID which is unique to that site. •Ensures data from subsequent visits to the same site are attributed to the same user ID. •365 days duration. •JSON data type. |
|
_hjid |
• Set when a user first lands on a page. •Persists the Hotjar User ID which is unique to that site. •Ensures data from subsequent visits to the same site are attributed to the same user ID. •365 days duration. •UUID data type. |
|
_hjFirstSeen |
• Identifies a new user’s first session. •Used by Recording filters to identify new user sessions. •Session duration. •Boolean true/false data type. |
|
_hjUserAttributesHash |
• User Attributes sent through the Hotjar Identify API are cached for the duration of the session. •Enables us to know when an attribute has changed and needs to be updated. •Session duration. •Hash data type. |
|
_hjCachedUserAttributes |
• Stores User Attributes sent through the Hotjar Identify API, whenever the user is not in the sample. •Collected attributes will only be saved to Hotjar servers if the user interacts with a Hotjar Feedback tool. •Cookie used regardless of whether a Feedback tool is present. •Session duration. •JSON data type. |
|
_hjViewportId |
• Stores user viewport details such as size and dimensions. •Session duration. •UUID data type. |
How can I control cookies?
You have the right to decide whether to accept or reject cookies. You can use our Cookie Preference Center or set or amend your web browser controls to accept or refuse cookies.
You can amend your cookies choices at any time, including by withdrawing your consent to cookies, through our Cookie Consent Manager or by changing your web browser controls. If you choose to reject cookies, you may still use our Websites though your access to some functionality and areas of our Websites may be restricted. You may need to refresh your page for your settings to take effect.
Browser controls
Most browsers will allow you to see what cookies you have and delete them on an individual basis or block cookies from particular or all sites. Be aware that any preference set will be lost if you delete all cookies, including your preference to opt-out from cookies as this itself requires an opt-out cookie to have been set.
Find out how to manage cookies on popular web browsers:
Where can I get further information?
If you have any questions about our use of cookies or other technologies, please contact us.
You may also use this personal information request form to contact us or exercise any of your rights in relation to personal information we collect or otherwise process by using cookies.
By accepting our Terms & Conditions you also agree to our Privacy Policy.
Important information about us
Jacqueline & Edward Ltd. is a company registered in England and Wales. Our company number is 12081671 and our registered office is First Floor, Equinox 1, Wetherby, West Yorkshire, England, LS22 7RD. We operate the website www.jacquelineandedward.com/
If you have any queries about these terms or about our site or the service or products we offer, you can contact us by calling us on 07792 171 847 or by emailing us at enquiries@jacquelineandedward.com
Order Completion
After you place your order, we will send you a confirmation email acknowledging that we have received your order and that payment for your order has been approved. A contract between you and us will only be formed upon receipt of full or partial payment for the product(s) ordered.
Our delivery time from the date your order was placed is 6-8 weeks (excluding The Proposal ring). However, during busy periods this can stretch to 8-10 weeks. At the point of ordering we ask for your proposal or wedding date as we will always make sure your rings are with you in plenty of time before your big day.
If you need something made more quickly we offer either an ‘Express’ 2 week service (+£60) or a ‘Priority’ 4 week service (+£30) for an additional charge. You can select your required making time at the point of ordering.
Our standard delivery for all other jewellery is 14 days. Our Proposal Ring will be sent one working day after ordering.
Price & Payment
The price of products are stated on our website and are inclusive of 20% VAT. Product prices and delivery charges may change at any time, but changes will not affect orders that have already been processed and a confirmation email received.
You can pay for products using a debit or credit card and you can opt to pay a 50% deposit to confirm your order, with the further 50% due on completion of your jewellery. Alternatively you have the option to pay using Klarna, up to a maximum value of £1,500. All payment options are available at the checkout stage. If you choose the deposit payment option, you will receive a follow up email once you have confirmed your order with details on how to make payment via Direct Bank Transfer.
UK & international Delivery
We offer FREE delivery on all UK orders. All orders over £150 are sent via Royal Mail Special Delivery, all other jewellery is sent via Royal Mail Tracked 24. Delivery typically takes 1-2 business days.
International Customers – at this time, we only accept international orders from the US due to the complexity and cost of sending to other countries.
US orders are sent using DHL and typically take 3-5 business days.
| US Delivery Charges | |||||||||||||||
| Total Cost of Order | £0 – 40 | £40 – £1,000 | £1,000- £2,000 | £2,000- £3,000 | £3,000- £4,000 | £4,000- £5,000 | £5,000- £6,000 | £6,000- £7,000 | £7,000- £8,000 | £8,000- £9,000 | £9,000 – £10,000 | £10,000- £11,000 | £11,000- £12,000 | £12,000- £13,000 | £13,000- £14,000 |
| USA | £10 | £30 | £45 | £55 | £65 | £75 | £85 | £95 | £105 | £115 | £125 | £135 | £145 | £155 | £165 |
Please be aware of possible additional customs charges, taxes and duties for your country, these are the responsibility of the customer. Please contact your customs office for further information.
Packaging
Your jewellery will be sent to you in discreet unbranded packaging. Our work is packaged to the highest standard to ensure it reaches you in perfect condition. We use only eco-friendly, recycled packaging materials. Our ring boxes are handmade in Wetherby using fallen tree branches which we have foraged from woodland floors. These are then carved by hand, creating a beautiful, natural ring presentation box.
Cancellation & Returns
If you are not completely satisfied with your purchase of any items from our online collection of products, you have two options:
Items must be returned, unworn within 15 calendar days. We are not responsible for items lost in the post. Should you choose to have your item remade, you are entitled to a remake using up to the same weight of materials as the original piece purchased.
Additional materials required will result in additional costs, which shall be agreed between the Client and Jacqueline & Edward prior to commencing.
To start the returns process, please email enquiries@jacquelineandedward.com.
If you wish to cancel your order which we haven’t started to make yet, your order will incur the same transaction fees as above.
To cancel an order please email enquiries@jacquelineandedward.com along with your order number.
Returning Bespoke Design, Custom Pieces and Personalised Items
Due to the unique nature of bespoke design commissions, custom pieces and personalised items, unless they are not as defined in the brief, are only eligible for free alterations and adjustments. They are not eligible for a full refund or exchange.
A partial refund is available, up to the material value of the components of the piece. These components can then be recycled into our future work. If you are unhappy with the agreed design of a bespoke commission then alterations can be made, if viable, for an agreed fee. To start the returns process, please email enquiries@jacquelineandedward.com.
Bespoke Design, Custom Pieces and Personalised Items
We reserve the right to replicate and reproduce all designs created by Jacqueline & Edward unless agreed prior to creation. Additional charges will apply for design exclusivity subject to agreement between the Client and Jacqueline & Edward.
Handmade Process
Our work is created to the highest standards of craftsmanship, however slight variations between the work you receive and the images on the website should be expected because each piece is individually made and unique, not cast by machine in large numbers whereby one is identical to the next.
Resizing
We normally do not resize any jewellery made by another maker. On the rare occasion we agree to do so we accept no liability associated with any potential damage that may be caused to any stones. Upon receipt of the ring it will be assessed for any obvious damage or weakness which will be fed back to the Client prior to commencing.
If your order a ring from us we offer a free resizing service:
If the above doesn’t apply to you you bought a ring from us we can resize your ring using our Ring Resizing Service.
US customers requiring ring resizes, this service is free based on the above options but the cost of the two way shipping will be chargeable (approximately £20 each way).
Guarantee / Faults
Your jewellery is guaranteed for 5 years after purchase.
Each piece is carefully created and meticulously examined, however in the unlikely event that the item is faulty please return the item to us. We will examine the piece and if the workmanship is found to be at fault we will offer a full refund, remake or repair, depending on the fault. Please note that this does not include normal wear and tear, accidental damage or neglect.
VAT
Jacqueline & Edward is VAT registered in the United Kingdom (Registration Number: GB 3853 1300 1000 therefore we are required to charge VAT at 20% on all orders shipped to within the UK.
