Sometimes the heart sees what is invisible to the eye.
Terms & Conditions
Our delivery time from the date your order was placed is 6-8 weeks (excluding the Proposal ring). However, during busy periods this can stretch to 8-10 weeks. At the point of ordering we ask for your proposal or wedding date as we will always make sure your rings are with you in plenty of time before your big day.
If you need something making more quickly we offer either an ‘Express’ 2 week service (+£60) or a ‘Priority’ 4 week service (+£30) for an additional charge. You can select your required making time at the point of ordering.
Our standard delivery for all other jewellery and our proposal ring is 14 days.
Our work is packaged to the highest standard to ensure that it reaches you in perfect condition. We use use only eco-friendly, recycled packaging materials. Our ring boxes are handmade in Wetherby using fallen tree branches which we have foraged from woodland floors. These are then carved by hand, creating a beautiful, natural ring presentation box.
Free UK Delivery
We offer FREE delivery on all UK orders. All orders over £150 are sent via Royal Mail Special Delivery, all other jewellery is sent via Royal Mail Tracked 24. Delivery typically take 1-2 business days.
All international orders are sent using DHL. Orders within the EU typically take 1-3 business days while all international orders typically take 3-5 business days.
|International Delivery Charges|
|Total Cost of Order||£0 – 40||£40 – £1,000||£1,000- £2,000||£2,000- £3,000||£3,000- £4,000||£4,000- £5,000||£5,000- £6,000||£6,000- £7,000||£7,000- £8,000||£8,000- £9,000||£9,000- £10,000||£10,000- £11,000||£11,000- £12,000||£12,000- £13,000||£13,000- £14,000||£14,000- £15,000||£15,000- £16,000|
|Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Spain, Sweden||£10.00||£25.00||£30.00||£40.00||£50.00||£60.00||£70.00||£80.00||£90.00||£100.00||£110.00||£120.00||£130.00||£140.00||£150.00||£160.00||£170.00|
|Australia, New Zealand, Isreal||£12.00||£55.00||£70.00||£80.00||£90.00||£100.00||£110.00||£120.00||£130.00||£140.00||£150.00||£160.00||£170.00||£180.00||£190.00||£200.00||£210.00|
Please be aware of possible customs charges for your country, these are the responsibility of the customer. Please contact your customs office for further information.
If you are not completely satisfied with your purchase of any items from our online collection of products, you have two options:
1. Return the piece in its original condition for alterations or a full remake; or
2. Return the piece in its original condition for a refund, payable within 14 days. Please note, we incur a transaction fee for every payment processed. Your transaction fee is non-refundable and will be deducted from your total order amount. The transaction fees we incur are as follows:
- UK Standard cards (incl. American Express) – 1.5%
- EU Standard cards (incl. American Express) – 2.5%
- International Standard cards (incl. American Express) – 3.25%
Items must be returned within 15 calendar days. We are not responsible for items lost in the post. Should you choose to have your item remade, you are entitled to a remake using up to the same weight of materials as the original piece purchased. Additional materials required will result in additional costs, which shall be agreed between the Client and Jacqueline & Edward prior to commencing.
Bespoke Design, Custom Pieces and Personalised Items
Due to the unique nature of bespoke design commissions, custom pieces and personalised items, unless they are not as defined in the brief, are only eligible for free alterations and adjustments. They are not eligible for a full refund or exchange.
A partial refund is available, up to the material value of the components of the piece. These components can then be recycled into our future work. If you are unhappy with the agreed design of a bespoke commission then alterations can be made, if viable, for an agreed fee.
We reserve the right to replicate and reproduce all designs created by Jacqueline & Edward unless agreed prior to creation. Additional charges will apply for design exclusivity subject to agreement between the Client and Jacqueline & Edward.
Our work is created to the highest standards of craftsmanship, however slight variations between the work you receive and the images on the website should be expected because each piece is individually made and unique, not cast by machine in large numbers whereby one is identical to the next.
We normally do not resize any jewellery made by another maker. On the rare occasion we agree to do so we accept no liability associated with any potential damage that may be caused to any stones. Upon receipt of the ring it will be assesed for any obvious damage or weakness which will be fed back to the Client prior to commencing.
Your jewellery is guaranteed for 5 years after purchase.
Each piece is carefully created and meticulously examined, however in the unlikely event that the item is faulty please return the item to us. We will examine the piece and if the workmanship is found to be at fault we will offer a full refund, remake or repair, depending on the fault. Please note that this does not include normal wear and tear, accidental damage or neglect.
Jacqueline & Edward is VAT registered in the United Kingdom (Registration Number: GB 3853 1300 1000) therefore we are required to charge VAT at 20% on all orders shipped to within the UK.