Sometimes the heart sees what is invisible to the eye.

Information

 

Completion

All wedding rings will be completed 4-6 weeks from commission of the piece, including for the associated hallmark service. A fast track service is available at an extra cost, please get in touch for more details.

 

Free Worldwide Delivery

All UK ring orders are sent via Royal Mail Special Delivery for next working day delivery, all other jewellery is sent First Class Recorded.

International Orders are sent via Royal Mail International Business Tracked and Signed or Fedex, DHL or UPS.

For EU countries, please allow one week for delivery.

For international orders, please allow up to 2-4 weeks for delivery.  Please note that very occasionally international shipments may get held in customs.  Unfortunately, this is beyond our control.  Please be aware of possible customs charges for your country.  Please contact your customs office for further information.

 

Packaging Policy

Our pieces are packaged to a high standard to ensure that they reach you in perfect condition.

 

Returns Policy

We hope that you will be absolutely delighted with your Jacqueline & Edward jewellery. If for any reason this is not the case, you can return any item purchased through this website for a full refund, provided that the item is received by us in perfect condition, in the original packaging, and within 14 days of you having received your order.

Certain pieces are not eligible for a refund, please read below for further information. If you wish to return an item, please contact us.  We are unable to accept responsibility for the non-arrival of returned goods and therefore recommend that items be sent by recorded delivery. Please note that the cost of return shipping is not refundable.

 

International Returns

Please know that any international customs, duties and taxes paid at checkout or on receipt of products are not refundable and you will be refunded the product cost only.

 

Non Returnable Items

 

Bespoke Products

We are unable to refund items that are ‘made to order’. These products have been made
bespoke to you and are therefore non-resalable. Unless your product is faulty, no exchange, credit note or refund will be possible and the conditions set out above do not apply.

 

Engraved or Personalised Products

We are unable to refund items that have been engraved or personalised i.e. with chosen river gold. These products have been made bespoke to you and are therefore non-resalable. Unless your product is faulty, no exchange, credit note or refund will be possible and the conditions set out above do not apply.

 

Faulty Products

We care enormously about our customer service and we make every effort to check your
products thoroughly for any faults before dispatching them to you. All products returned as faulty will be inspected on receipt. We will always replace a faulty product if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us about the fault.

If we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to your card, to the value of the item at the time of purchase and any shipping costs incurred at the time of sale.

 

Handmade Policy

All of Jacqueline & Edwards pieces are made with the utmost care and attention.  Please note that these items are all made by hand in our family run workshop and each piece is inevitably unique.  It should be expected that there are the slightest differences between what you see online and what you receive, to accommodate the “human factor” in their creation.  This makes each piece a one of a kind piece.

 

Ring Sizing

All rings can be made to 1/2 and 1/4 sizes upon request.  If you are ordering in US or European Sizes, please send a supporting email with your purchase stating your ring size.  Getting the ring size right is often challenging.  Our preferred method of ring sizing is either visiting us in our Yorkshire workshop where we can size you ourselves or by ordering our recommended ring sizer set online, please contact us for details of this. If using a local jeweller for sizing, we recommend visiting two jewellers prior to ordering your ring online. Please try to request from the jeweller a ring sizer which is as close to the width and profile of your chosen ring as possible.  This will ensure that you will get the size right for the order.  We are happy to resize all simple bands at a cost of £30.00 plus return postage costs.

Your Cart