Sometimes the heart sees what is invisible to the eye.

Terms & Conditions

Completion

All rings will typically be completed within 4 weeks however this may be longer during busy times. A 10 fast track service is available for an additional fee. Proposal rings and other jewellery will typically be completed within 2 weeks.

Packaging Policy

Our work is packaged to a high standard to ensure that it reaches you in perfect condition using only eco-friendly, recycled packaging.

Free Worldwide Delivery

UK – All orders over £150 are sent via Royal Mail Special Delivery, all other jewellery is sent via Royal Mail Tracked 24. Shipments typically take 1-2 business days.

Inside EU – All orders over £150 are sent via UPS, all other jewellery is sent via Royal Mail International tracked and signed. Shipments typically take 1-3 business days.

Outside EU – All orders over £150 are sent via UPS, all other jewellery is sent via Royal Mail International tracked and signed. Shipments typically take 3-5 business days.

Please be aware of possible customs charges for your country, these are the responsibility of the customer.  Please contact your customs office for further information.

Returns

If you are not completely satisfied with the purchase of any items from the existing online product range, you have two options:

1. Return the piece in its original condition for alterations or a full remake; or
2. Return the piece in its original condition for a full refund, payable within 14 days.

Items must be returned within 15 Calendar days. We are not responsible for items lost in the post. Should you choose to have your item remade, you are entitled to a remake using up to the same weight of materials as the original piece purchased. Additional materials required will result in additional costs, which shall be agreed between the Client and Jacqueline & Edward prior to commencing.

Bespoke Design, Custom Pieces and Personalised Items

Due to the unique nature of bespoke design commissions, custom pieces and personalised items, unless they are not as defined in the brief, are only eligible for free alterations and adjustments. They are not eligible for a full refund or exchange.

A partial refund is available, up to the material value of the components of the piece. These components can then be recycled into our future work. If you are unhappy with the agreed design of a bespoke commission then alterations can be made, if viable, for an agreed fee.

We reserve the right to replicate and reproduce all designs created by Jacqueline & Edward unless agreed prior to creation. Additional charges will apply for design exclusivity subject to agreement between the Client and Jacqueline & Edward.

Handmade Process

Our work is created to the highest standards of craftsmanship, however slight variations between the work you receive and the images on the website should be expected because each piece is individually made and unique, not cast by machine in large numbers whereby one is identical to the next.

Resizing

We normally do not resize any jewellery made by another maker. On the rare occasion we agree to do so we accept no liability associated with any potential damage that may be caused to any stones.  Upon receipt of the ring it will be assesed for any obvious damage or weakness which will be fed back to the Client prior to commencing.

Faults

Your jewellery is guaranteed for 5 years after purchase.

Each piece is carefully created and meticulously examined, however in the unlikely event that the item is faulty please return the item to us. We will examine the piece and if the workmanship is found to be at fault we will offer a full refund, remake or repair, depending on the fault.  Please note that this does not include normal wear and tear, accidental damage or neglect.

VAT

Jacqueline & Edward is VAT registered in the United Kingdom (Registration Number: GB 3853 1300 1000) therefore we are required to charge VAT at 20% on all orders shipped to within the UK.

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