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By placing an order with us you agree to these Terms & Conditions, which include our Delivery & Payments and Returns & Guarantee policies (see the menu on this page), and to our Privacy Policy.
Jacqueline & Edward Ltd is a company registered in England and Wales. Our company number is 12081671 and our registered office is First Floor, Equinox 1, Wetherby, West Yorkshire, LS22 7RD. Our workshop is at 6 Highcliffe Court, Greenfold Lane, Wetherby, LS22 6RG. We operate the website www.jacquelineandedward.com.
If you have any questions about these terms, our website or the products and services we offer, call us on 01937 538 384 or email enquiries@jacquelineandedward.com.
After you place your order, we’ll send you an email confirming that we’ve received it and that your payment has been approved. A contract between you and us is formed when we receive full or partial payment for the product(s) you’ve ordered.
If you’re ordering a customised piece from our online collection, or a bespoke piece, we’ll send you an invoice for payment. Our making time starts from the date we receive your deposit or full payment.
We must have your ring size confirmed before your order enters our workshop schedule. Making times, and the services that affect them, are set out in our Delivery & Payments policy.
Prices are shown on our website and include VAT at 20%. Product prices and delivery charges may change at any time, but changes won’t affect orders that have already been processed and confirmed by email.
We reserve the right to replicate and reproduce all designs created by Jacqueline & Edward unless agreed before creation. Design exclusivity is available for an additional charge, agreed between you and Jacqueline & Edward.
Our work is created to the highest standards of craftsmanship. Because each piece is individually made, slight variations between the piece you receive and the images on our website should be expected.
Jacqueline & Edward is VAT registered in the United Kingdom (registration number GB385313001), so we charge VAT at 20% on all orders delivered within the UK.
All our pieces are handmade to order. Our standard making time is 6–8 weeks from the date your order is placed (this doesn’t apply to The Proposal Ring or our Woodland Collection, see below). During busy periods this can be longer. When you order, we’ll ask for your proposal or wedding date so we can make sure your rings are with you in good time for your special day.
If you need your piece sooner, we offer two faster options, which you can choose when you order:
Woodland Collection: pieces from our Woodland Collection are dispatched within 2–3 weeks of your order.
The Proposal Ring: sent one working day after ordering.
If you’d like an update on your order at any point, just email or call us and we’ll be happy to help.
If you order a service alongside your piece, your making time starts once we’ve received everything we need for that service:
Delivery is free on all UK orders. Orders over £200 are sent by Royal Mail Special Delivery and all other orders by Royal Mail Tracked 24. Delivery usually takes 1–2 working days, and we’ll email you your tracking details as soon as your order is on its way.
We currently only deliver to UK addresses through our website. If you’re outside the UK, please get in touch and we’ll consider your order on a case-by-case basis. If we’re able to help, we’ll confirm the delivery cost with you, and you’ll be responsible for any import duties, taxes and customs charges in your country.
Your jewellery will be sent in discreet, unbranded outer packaging, and we use eco-friendly, recycled packaging materials. Our rings come in a hand-carved wooden ring box, made in Wetherby from fallen branches foraged from the woodland floor. Our other jewellery, including our Woodland Collection, comes in a sage-green Jacqueline & Edward gift box. Find out more about our packaging.
To cancel an order, email enquiries@jacquelineandedward.com with your order number. If you’re cancelling because you’ve changed your mind, we’ll refund you in full minus the transaction fee we’re charged on your payment (see below), which is non-refundable.
If you’ve ordered one of our curved wedding rings and cancel, the cost of the contouring kit (£40) will be deducted unless the kit is returned to us with all the original materials.
Gold panning experiences have their own cancellation policy: cancel 3 months or more before your trip for a full refund, or 2 months before for a 50% refund. No refund can be given within 1 month of your trip. You can amend your date once, with at least 2 months’ notice.
If you’re not completely happy with a piece from our online collection, you have two options:
Items must be returned unworn within 14 calendar days of delivery. We’re not responsible for items lost in the post. If you choose a remake, this includes up to the same weight of materials as your original piece; any additional materials will be charged at a price agreed with you before we start.
Our transaction fees, which are non-refundable, are:
Our service products (Ring Sizing, Ring Resizing, Ring Contouring and Engraving) and expedited making times are non-refundable. To start a return, email enquiries@jacquelineandedward.com.
Because of their unique nature, bespoke commissions, custom pieces and modified or personalised items can’t be refunded or exchanged unless they don’t match the agreed brief, but they are eligible for free alterations and adjustments. A partial refund is available, up to the material value of the piece’s components, which we can then recycle into future work. If you’re unhappy with the agreed design of a bespoke commission, we can make alterations, where viable, for an agreed fee.
We include one free resize per ring for:
If none of the above applies, we can resize your ring using our Ring Resizing Service. Email enquiries@jacquelineandedward.com to arrange a resize.
We don’t normally resize jewellery made by other makers. On the rare occasions we agree to, we accept no liability for any damage that may be caused to stones. We’ll assess the ring for any obvious damage or weakness when we receive it and let you know before we start.
Your jewellery is guaranteed for 5 years from purchase. Each piece is carefully made and inspected, but in the unlikely event that your item is faulty, please return it to us. We’ll examine it and, if the workmanship is at fault, offer a full refund, remake or repair depending on the fault. This doesn’t cover normal wear and tear, accidental damage or neglect.