Sometimes the heart sees what is invisible to the eye.

Information

 

Completion:

All wedding rings will be completed no later than 4-6 weeks from commission of the piece, including for the associated hallmark service. Should you require your piece sooner, then please do not hesitate to contact us so we can discuss this further. If there is a way we can make this happen, we will provide you with a revised date of completion. An additional cost may be required. Pieces will be posted the day following completion.

Free Worldwide Delivery:

  • All orders are sent via “Royal Mail Special Delivery (next working day delivery)” within the UK or Royal Mail “International Business Tracked and Signed for” or a reputable courier (Fedex, DHL or UPS) for all overseas orders;
  • Delivery times from the despatched are typically: Next day within the UK, 3-5 working days within Europe and 5-7 days worldwide, albeit delivery times can be longer
  • Please be aware of possible customs charges for your country.  Please contact your customs office for further information. 

Packaging Policy:

Our pieces are packaged to a high standard to ensure  that they reach you in perfect condition.

Returns Policy:

Due to the nature of all our pieces being bespoke and handmade to order and containing gold from very specific parts of the UK and abroad, unless the item is not received as described or is faulty, then we have a no returns policy.  ​

Handmade Policy:

All of Jacqueline & Edwards pieces are made with the uttmost care and attention.  Please note that these items are all made by hand in our family run workshop and each piece is inevitably unique.  It should be expected that there are the slightest differences between what you see online and what you recieve, to accomodate the “human factor” in their creation.  This makes each piece a one of a kind piece.

Ring Sizing:

All rings can be made to 1/2 and 1/4 sizes upon request.  If you are ordering in US or European Sizes, please send a supporting email with your purchase stating your ring size.

Getting the ring size right is often challenging.  We recommend visiting two jewellers prior to ordering your ring online because some rings can not be re-sized.  Please try to request from the jeweller a ring sizer which is as close to the width and profile of your chosen ring as possible.  This will ensure that you will get the size right for the order.  We are happy to resize all simple bands at a cost of £30.00 if the change of ring size is not due to a manufactoring fault.

For international orders, if your ring needs to be resized because it was not recieved as specified, then please use a local jeweller to you for this service.